SHIPPING & PAYMENTS
Currently we offer express delivery service but please be aware of unavoidable delays due to the Covid-19 situation that may affect the delivery of your order. Please email us at email@example.com for any query and we’ll do our best to help.
Domestic: Delivery in 6-8 business days.
International: Delivery in 10-12 business days.
Domestic Orders: Free for order above INR 15,000 per product.
International Orders: Shipping charges are applicable on all orders.
Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
DUTIES & TAXES FOR INTERNATIONAL ORDERS
Custom Duties & Taxes for international orders are not included in your order, and are over and above any shipping charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery.
SHIPPING OF PRODUCTS
All orders are processed from our office in Varanasi. Orders will be delivered to the shipping address mentioned at checkout.
Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can track your order status on the shipping agent’s website by entering your assigned order tracking number.
NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster. Do note, orders shipped and returned due to Non-Availability on Delivery are not eligible for any refunds/ repeat fulfillment or credit notes in lieu of the returned original order.
MODES OF PAYMENT
For shipping to India, we accept all major debit & credit cards (including MasterCard, Visa & American Express) and also provide Net Banking options across major banks, UPI & Wallets.
Cash on Delivery (COD) facility is not available at the moment.
For all international transactions, we accept major Credit Cards (including MasterCard, Visa & American Express).
T & C
Varanasi Weavers and Artisans Society (hereinafter referred to as “VWAS”) is the brand owned and operated by Varanasi Weavers and Artisans Society, a society established and registered in India with its registered office at Varanasi Weavers and Artisans Society, 2nd Floor, C.7/34 G, Senpura, Lahurabir, Dist. Varanasi- (U.P.) Pin-221001
The Company may modify these terms and conditions as stated on the Website https://www.varanasiweavershub.com ) at any time, and such modifications shall be effective immediately upon posting of the modified version on the Website without prior intimation to the users. Your continued use of the Website shall be deemed your conclusive acceptance of the modified terms and conditions. However, contracts concluded on the basis of previous terms and conditions shall remain unaffected, but you have to prove the terms which are applicable.
Use of Materials on the Website
VWAS has created this Website to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of VWAS products displayed on the Website are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, VWAS cannot be held liable for any apparent differences in the product images represented on the website and the original products.
You should assume that everything that you see or read on the Website (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ( “VWAS”) is protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide unless otherwise stated therein.
Intellectual Property and Copyright Policy
The general layout and design of the VWAS website (https://www.varanasiweavershub.com) as well as its contents consisting of names, such as trademarks and/or brand names are protected by copyright, trademarks and other intellectual property rights which are the property of Varanasi Weavers and Artisans Society. For this reason, no part of the website shall be copied, reproduced, distributed or published, in whole or in part, by any user of the website for any purpose without the prior express written consent of VWAS.
VWAS grants the user a limited, non-exclusive license to generate quotes and place orders with VWAS and thereby retains all ownership and intellectual property rights to the said Website. The user may not cause or permit reverse engineering, disassembly or decompile the Website.
Any downloading or otherwise copying from VWAS website, if authorized by VWAS, will not transfer title to any software or material to anyone.
It is acknowledged that electronic communications, databases and websites are subject to errors, malfunctions, tampering and break-ins, or that use thereof may result in damages to your systems or operations. VWAS will implement reasonable precautions to attempt to prevent such occurrences; however, VWAS does not guarantee and shall not be liable for such occurrences. The user will be solely responsible for ensuring that any information or content downloaded from the Website or any other website accessed from the Website does not contain any virus or other computer software code or subroutine designed to disable, erase, impair or otherwise damage its systems, software or data, and you shall indemnify, defend and hold VWAS harmless from any liability, claim, cost or damage arising out of any third-party claim or suit caused by such virus or code or subroutine.
In case of any legal assistance or support, you may contact us at firstname.lastname@example.org
By providing links to third-party websites, VWAS does not guarantee, approve or endorse the information or products or services available on its website. VWAS makes no warranty as to the accuracy, lawfulness or use of resources available on its website.
VWAS shall not be liable for updating of any and all web links referenced on https://www.varanasiweavershub.com nor for the availability of such external sites or resources. VWAS shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites.
VWAS is not responsible for hyperlinks from any third-party websites to the VWAS website and reserves the right to refrain anybody from establishing a link pointing to the VWAS website at any time.
For any questions or concerns about the VWAS website or these terms or any inquiry about intellectual property rights matters, please write to email@example.com
All prices (if shared on the website https://www.varanasiweavershub.com) are stated in Indian Rupees and are subject to change, at any time and without notice. VWAS reserves the right to change prices without prior notice at any time. VWAS carries out checks on a regular basis to ensure that the prices shown are correct. However, certain prices may be impacted by an error.
Unless otherwise specified, the information and products presented on https://www.varanasiweavershub.com are presented solely for the purpose of promoting VWAS’s products and services. However, the Website may identify products that are not available worldwide.
The user shall defend, indemnify, and hold VWAS and its affiliates, employees, contractors, vendors, directors, suppliers and representatives harmless from all liabilities, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to the use or misuse of, or access to, the Services, content, or otherwise from the violation of Terms and Conditions, or infringement by the user, or any third party using their Account or identity in the Services, of any intellectual property or other right, claim or action, including but not limited to personal injury or property damage of any person or entity.
VWAS reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by the user. In such an event, the user will assist and co-operate with VWAS in asserting any available defenses.
Limitation of Liability
In no event shall VWAS, or its directors, employees, agents, partners, or suppliers, be liable under any contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the services:
(i) for any loss of income, loss of profits, loss of contracts, loss of data, cost of procurement of substitute goods or services, or for any indirect, incidental, exemplary, special, punitive, compensatory or consequential loss or damage of any kind (howsoever arising); or
(ii) for any bugs, viruses, trojan or the like (regardless of the source of origination).
These Terms and Conditions shall be governed by the laws of India without regard to the conflicts of law provisions. You agree that any and all disputes arising from or relating to the subject matter of these Terms and Conditions, including disputes relating to the validity thereof, and any disputes related to the use of the Services, shall be governed by the exclusive jurisdiction of the courts located in Varanasi, India.
The information specified on https://www.varanasiweavershub.com is only intended for general information purposes.
Due to the changing nature of laws and regulations and the intrinsic risks of electronic communication, there may be delays, defects or other inconsistencies in the information provided on this website. The information provided on this website may not be considered as legal or other professional advice. Accordingly, no actions should be taken based on this information without prior expert advice.
VWAS makes no warranties, representations or undertakings about:
- any of the content of this website (including, without limitation, any as to the quality, accuracy, completeness or fitness for purpose of any such content); or
- any content of any other website referred to or accessed by hypertext links or otherwise through this website (‘Third Party Site’).
VWAS does not endorse or approve the content of any Third Party Site, nor will it incur any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any Third Party Site infringes any law or the rights of any person or is obscene, defamatory or scandalous).
In no event will VWAS be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Every effort is made to keep the website up and running smoothly. However, VWAS takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Email Id: firstname.lastname@example.org
RETURNS & EXCHANGES
Varanasi Weavers and Artisans Society endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
Domestic & International Orders:
Returns & Exchanges are only allowed if the product is wrongfully delivered, i.e. product doesn’t match the item in the order confirmation, or if it has a genuine quality/manufacturing defect, in which case we will re-fulfill your order with the same or similar product after review of the wrong delivery/quality/ manufacturing defect within a specific time frame (see Customer Care below).
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our Customer Care for prompt resolution.
Unfortunately we cannot allow Returns & Exchanges under any other circumstances. Customers are requested to verify and review order(s) including colours, sizes, quantities, etc. of textiles /garments /objects before placing the order.
No refunds would be given if the customer has provided a wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Products bought online cannot be exchanged or returned in our office.
Purchases made during on sale/ discounts are not eligible for any return or exchange.
Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) until our insurance adjuster visits to survey the damage.
Additionally, please mention details about the damaged merchandise on the delivery receipt instead of signing it as ‘received’.
All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
To return or exchange a wrongfully delivered product or report a genuine quality/ manufacturing defect in the delivered product, please get in touch with our Customer Care within 48 hours of delivery:
Share your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item with our Customer Care.